Terms & Conditions

Products Policy

Mamaluv appreciates your interest in our services. The sale of gift packages and meals on this website are subject to the terms and conditions set out below.
PLEASE REVIEW ALL TERMS CAREFULLY BEFORE PLACING AN ORDER.

By purchasing products on this website, you acknowledge and agree that you have read and understand all terms, and agree to be bound by all of them.
IF YOU DO NOT AGREE, DO NOT MAKE PURCHASES FROM OUR WEBSITE.

Gift Packages

Gift Packages are non-transferable, not redeemable for cash, and valid for 1 year from the date of purchase.*

*Provincial regulations:  Alberta | British Columbia | Ontario | Quebec

Food Orders

We do our best to display as accurately as possible all meal items available our website. However, we cannot guarantee that they will arrive exactly the same as the image displayed online or in our menu.

All meals ordered through Mamaluv are non-refundable or returnable. If you are not satisfied with any of your meals, please contact us within 24 hours of delivery, and we will gladly credit you another selection on your next purchase.

Overnight delivery (FedEx):

If an item is missing or damaged during transport, please advise us immediately, and we will gladly offer an equivalent credit towards any future purchase.

Cancelling An Order

You may cancel an order at any time before it has been processed for a full refund.

If a gift card has already been assembled and/or delivered, an admin fee of $20, and any postage paid will be deducted.

To cancel a food purchase, simply reply to your confirmation email, or call Customer Care 888.662.6258 x8 within 24 hours. If a food order has already been assembled & scheduled for delivery, an admin fee of $20 will be deducted.

If a food order has already left for delivery, we are unable to cancel your order.

Privacy Policy

We do not store your credit card information on our servers. All credit card information is handled and encrypted by Converge™, and is not available to us.

Mamaluv keeps all personal contact information provided to us through our website or via telephone strictly confidential. We do not share customer information with any company other than our business partners who we work with to handle gift card delivery, local meal preparation and delivery.

We do not use cookies, however we use session variables to keep track of the contents of your order and shopping cart. The information provided to us will be used only by Mamaluv to provide the requested products and/or services. We may use this information to personalize our website and how we communicate with you. We also use the information you provide us to help enforce our terms and conditions, to prevent fraud, and to keep our website safe.

Taxes & Currency

All Mamaluv transactions are processed in Canadian Dollars. Gift Packages and Meals are non-taxable items. Gift Card delivery and Baby Gifts are subject to all applicable Provincial Taxes (based on the recipient(s)’ location).

Questions

If you have any questions concerning our Terms & Conditions, or our Privacy Policy please contact us: Email us or call toll-free 888-662-6258 x8.