Gift card delivery | Meal delivery | Refund & cancellation policy
Gift card delivery
Our stylish Mamaluv gift card, menu & elegant gift box with ribbon and note card for your personal message, is conveniently mailed to you or the recipient free of charge (regular mail, 3-7 business days)*.
Need the gift card sooner?
We can rush deliver it directly to you, or to the recipient(s).
Xpresspost™ (1-2 business days)** – $12
Need the gift card ASAP?
We also offer an eCard same-day option. [View Sample] However, we do not recommend it, as it does not provide the same "thoughtful experience" as receiving an actual gift-wrapped gift card.
Gift cards are non-transferable, not redeemable for cash, and valid for 1 year from the date of purchase.
* Delivery times are based on Canada Post’s Lettermail™ service, and are not guaranteed.
** Xpresspost™ orders received after 3:30pm EST for QC & ON, or after 5pm EST for AB & BC, will be processed the following business day.
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Meal delivery
To calculate the meal delivery fee, please enter the recipient’s postal code: (No Spaces)
All meals are prepared & delivered locally. We have chefs in Montreal, Toronto, Calgary and Vancouver.
A minimum of 48 hours notice is required. Turnaround time (generally 2 days+) depends on current volume of our cooking/delivery schedule. If we can accommodate you sooner, we will let you know.
All meals are to be ordered and delivered at once (unless additional deliveries were included with your gift – to find out please contact us). Meals arrive par-cooked & frozen for enjoyment at your convenience. Don’t have enough space in your freezer? You may also divide your order into additional deliveries, but at your expense. To calculate the fee for your area, please enter your postal code in the field above.
Within greater Montreal-Toronto-Calgary-Vancouver
Meals are delivered by us with a confirmed appointment only.
Call days for appointments & delivery days vary per city:
Greater Montreal:
Call days: Monday thru Friday (10am – 5pm)
Delivery days: Tuesday thru Friday (9am – 1pm)
Greater Toronto:
Call days: Monday thru Friday (9am – 6pm)
Delivery days: Sunday thru Friday (7pm – 9pm)
Greater Calgary:
Call days: Monday thru Friday (9am – 4pm)
Delivery days: Monday thru Friday (10am – 4pm)
Greater Vancouver:
Call days: Monday & Thursday (1pm – 6pm)
Delivery days: Tuesday & Friday (9am – 7pm)
* Orders received after 1pm EST for QC & ON, or after 1pm EST for AB & BC, will be processed the following business/call day.
Beyond greater Montreal-Toronto-Calgary-Vancouver
Meals are shipped overnight via FedEx® with a confirmed appointment only. Once an order is received, someone will contact you to arrange a convenient delivery day.
Items are shipped in a reusable, insulated cooler filled with enough dry ice and/or gel packs to guarantee meals arrive frozen and in excellent condition.
Due to the perishable nature of our products, we do not allow our packages to be in transit over any weekend. As such, orders are shipped Monday thru Thursday only. Orders placed after Wednesday 4pm EST will be shipped out the following Monday. If we can accommodate you sooner, we will let you know.
Not sure if you fall within or beyond?
Simply enter your postal code in the field above.
Additional notes
We’re sorry but we cannot deliver to PO boxes. To guarantee delivery, we must have complete addresses. We’ll gladly deliver to rural routes with complete addresses and telephone numbers. However, should additional FedEx® ODA (out of delivery area) fees apply, recipients will be required to provide an alternate address inside FedEx’s® local zones, or incur the additional costs themselves.
Note: FedEx® will not leave a package at the door.
If you cannot be home during the day, we suggest having your package shipped to a place of employment or neighbour. If a delivery attempt was made and the recipient was not home to receive the package, the recipient is responsible to pay for the returning delivery fee. We will not be responsible or issue refunds if a delivery attempt was made and the recipient was not home to receive the package. Furthermore, Mamaluv is not responsible for incorrect ship to address information and refunds will not be issued.
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Refund & cancellation policy
All gift sales are final. Once an order has been processed, it may not be cancelled. However, we will gladly offer you a credit towards any future gift purchase or meal purchase.
All meals ordered through Mamaluv are non-refundable. If you are not satisfied with any of your meals, or something is damaged during delivery, please contact us within 24 hours of delivery, and we will gladly credit you another selection on your next purchase.
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Questions?
If you have any questions, feel free to contact us.
